Annual Report 2019-20 Overview: About the agency

Our pur­pose is to pro­vide strate­gic lead­er­ship and advice on excel­lence and inno­va­tion in healthcare.

Back to the 2019 – 20 Annu­al Report

Overview: about the agency

Our strate­gic focus

Our Pur­pose

To pro­vide strate­gic lead­er­ship and advice on excel­lence and inno­va­tion in healthcare.

We part­ner with con­sumers, car­ers, the wider com­mu­ni­ty and the health work­force to improve care and safe­ty, mon­i­tor per­for­mance, and cham­pi­on evi­dence-based prac­tice to improve health outcomes.

Our Vision

Togeth­er, let’s cre­ate bet­ter health­care for South Australians.

Our Val­ues

Our val­ues are the way we do things: 

  • Treat peo­ple with com­pas­sion, hon­esty and respect
  • Strive for excel­lence in every­thing we do
  • Cel­e­brate our suc­cess­es, and the suc­cess­es of others
  • Cel­e­brate diver­si­ty of peo­ple and thinking 
  • Learn from fail­ure and active­ly seek feedback
  • Be respon­sive and adaptive
  • Believe inno­va­tion comes from con­tin­u­ous learn­ing and diver­si­ty of all kinds.

Our Objec­tives and Functions

Key Objec­tives:

  • Build Capa­bil­i­ty - we cre­ate oppor­tu­ni­ties for peo­ple to learn new skills and sup­port the mind­sets that allow inno­va­tion to happen.
  • Pro­vide Advice and Sup­port - we pro­vide advice on col­lab­o­ra­tion and engage­ment, data and ana­lyt­ics, improve­ment sci­ence, health sys­tem design, research trans­la­tion, hori­zon scan­ning and innovation.
  • Part­ner­ing and Con­nect­ing - we bring peo­ple togeth­er to solve prob­lems. Con­nect­ing clin­i­cians, con­sumers and the com­mu­ni­ty so they col­lab­o­rate and learn from each other.
  • Inno­va­tion, Excel­lence and Best Prac­tice - we think big and look for cre­ative solu­tions that place South Aus­tralia as a glob­al leader in health.

Core Func­tions:

  • Con­sumer and Clin­i­cal Partnerships
  • Clin­i­cal Informatics
  • Human-Cen­tred Design
  • Clin­i­cal Improve­ment and Innovation

Our Deliv­er­ables

Key Deliv­er­ables in 2019 – 20:

  • Estab­lish­ment of the CEIH under sec­tion 27 of the Pub­lic Sec­tor Act 2009 as an attached office to DHW
  • Exec­u­tive Direc­tors appoint­ed, the CEIH struc­ture finalised and all ini­tial posi­tions filled
  • Work plans/​priorities for each branch are developed
  • CEIH 1 year Cor­po­rate Plan is developed
  • CEIH 3 year Strate­gic Plan is developed
  • Brand­ing, web and social media pres­ence implemented
  • Eight Clin­i­cal Net­works established
  • Statewide Clin­i­cal Net­work Exec­u­tive established
  • First Annu­al Innovation/​Vision event is held
  • Clin­i­cal Improve­ment Toolk­it is developed
  • Development/​finalisation of the fol­low­ing frame­work documents: 
    1. Statewide Clin­i­cal Net­work Framework
    2. Clin­i­cian Engage­ment Framework
    3. CEIH Con­sumer and Car­er Part­ner­ing Framework
    4. Mod­el of Care Framework/​Template
  • Data and Ana­lyt­ics Plan developed
  • Devel­op­ment of a frame­work to mea­sure clin­i­cal impact and success
  • Stake­hold­er and part­ner­ships plan is developed

Our organ­i­sa­tion­al structure


The Clin­i­cal Advi­so­ry Coun­cil is the peak advi­so­ry body to the CEIH and sup­ports the devel­op­ment of the CEIH Vision and Pur­pose in align­ment with statewide health pri­or­i­ties and com­mu­ni­ty expec­ta­tions. The Coun­cil pro­vides advice, insight and sup­port to the CEIH on cur­rent and future pro­grams of work.

The Clin­i­cal Infor­mat­ics Advi­so­ry Group is a resource for the health sys­tem through our Clin­i­cal Infor­mat­ics Direc­torate team to help solve wicked prob­lems, share ideas and iden­ti­fy oppor­tu­ni­ties, bar­ri­ers and gaps from a data and ana­lyt­ics led approach. They bring exper­tise and knowl­edge from across dis­ci­plines inside and out­side of health, includ­ing (but not lim­it­ed to) arti­fi­cial intelligence/​machine learn­ing, data mod­els, research trans­la­tion, mobile appli­ca­tions, stan­dards and design, gov­er­nance, insights and visu­al­i­sa­tion, user experience/​interface, health sys­tems and dig­i­tal health. This Group ensures that our infor­mat­ics pri­or­i­ties are always aligned with our Vision and keeps us focused on improv­ing data dri­ven effi­cien­cies for clin­i­cians and users of clin­i­cal data.

The Clin­i­cal Improve­ment and Inno­va­tion Advi­so­ry Group con­sists of experts in:

  • Pub­lic health
  • Clin­i­cal infor­ma­tion systems
  • Design think­ing
  • Health­care quality
  • Con­tin­u­ous improve­ment oper­at­ing systems
  • Capa­bil­i­ty development
  • Con­sumer engagement

This diverse team of improve­ment and inno­va­tion experts guides our strat­e­gy and pri­or­i­ties. It brings in tar­get­ed exper­tise and con­sumer rep­re­sen­ta­tion to help estab­lish a strong net­work of clin­i­cal inno­va­tion across South Australia.

The Clin­i­cal Net­work Exec­u­tive brings togeth­er the Leads from the Statewide Clin­i­cal Net­works with South Australia’s pro­fes­sion­al leads and key exec­u­tives from SA Health. This con­nec­tion shares knowl­edge, fos­ters col­lab­o­ra­tion and forms rela­tion­ships across agen­cies to deliv­er bet­ter health­care with min­i­mal bureaucracy.

Statewide Clin­i­cal Networks

Statewide Clin­i­cal Net­works are groups of health pro­fes­sion­als, health ser­vice organ­i­sa­tions, con­sumers and car­ers who work col­lab­o­ra­tive­ly with the goal of high‑quality care. They oper­ate across the con­tin­u­um of care, across pri­vate and pub­lic sec­tors and across all Local Health Net­works. Four Statewide Clin­i­cal Net­works were estab­lished in 2019 – 20, these are detailed below along with their goals.

The Statewide Can­cer Clin­i­cal Net­work aims to improve health out­comes for all South Aus­tralians affect­ed by can­cer by:

  • Focus­ing on com­pas­sion­ate and equi­table care.
  • Work­ing in col­lab­o­ra­tive part­ner­ships with key stake­hold­ers across the entire can­cer continuum.
  • Build­ing on lat­est evi­dence to dri­ve excel­lence and innovation.
  • Dri­ving improve­ments in safe­ty, qual­i­ty and patient experience.
  • Pro­vid­ing strate­gic exper­tise and advice on can­cer care.

The Statewide Car­di­ol­o­gy Clin­i­cal Net­work aims to improve car­di­ol­o­gy ser­vices for the South Aus­tralian com­mu­ni­ty through:

  • Ensur­ing equi­table access to com­pre­hen­sive, evi­dence based car­dio­vas­cu­lar care, aimed at reduc­ing the bur­den of car­dio­vas­cu­lar disease.
  • Devel­op­ing a mul­ti­dis­ci­pli­nary, high­ly skilled, inclu­sive work­force deliv­er­ing best pos­si­ble outcomes.
  • Using com­pre­hen­sive, high qual­i­ty data to assist ser­vice plan­ning and dri­ve con­tin­u­ous qual­i­ty improvement.
  • Inno­vat­ing in and imple­ment­ing new or improved mod­els of patient-focused care.
  • Sup­port­ing a con­nect­ed and engaged work­force that is respon­sive to patient needs and deliv­er high qual­i­ty care, teach­ing and research at all levels.

The Statewide Pal­lia­tive Care Clin­i­cal Net­work aims to improve access, equi­ty and care to South Aus­tralians requir­ing pal­lia­tive care ser­vices by:

  • Increas­ing aware­ness of advanced care planning.
  • Devel­op­ing bet­ter health lit­er­a­cy in the community.
  • Col­lab­o­rat­ing to improve data collection.
  • Mea­sur­ing, mon­i­tor­ing and reporting.

The Statewide Urgent Care Clin­i­cal Net­work is com­mit­ted to sup­port­ing urgent, unplanned, non‑life threat­en­ing care by:

  • Pro­vid­ing urgent, unex­pect­ed, non-life threat­en­ing care that is based on peo­ples’ experiences.
  • Col­lab­o­rat­ing with rel­e­vant health­care pro­fes­sion­als to ensure clin­i­cal­ly appro­pri­ate care at the right place in the right timeframe.
  • Link­ing con­sumers with appro­pri­ate fol­low up services.
  • Improv­ing access to urgent care for con­sumers aged over 75, those suf­fer­ing from men­tal health emer­gen­cies and peo­ple liv­ing in rur­al areas who require ser­vices in metro areas.

Changes to the agency

Dur­ing 2019 – 20, the CEIH was estab­lished as an attached office to DHW. Changes to the agency’s struc­ture and objec­tives occurred as a result of machin­ery of gov­ern­ment changes as follows:

  • The CEIH was oper­a­tional on 1 July 2019 and exist­ed as a unit with­in DHW. Sig­nif­i­cant plan­ning was under­tak­en in the lat­ter half of 2019 to tran­si­tion the CEIH to an attached office.
  • On 6 Jan­u­ary 2020, CEIH was pro­claimed as an attached office to DHW pur­suant to the Pub­lic Sec­tor Act 2009.
  • Four key pro­gram areas were estab­lished: Con­sumer and Clin­i­cal Part­ner­ships (includ­ing Statewide Clin­i­cal Net­works), Clin­i­cal Improve­ment and Inno­va­tion, Clin­i­cal Infor­mat­ics, Human-Cen­tred Design.
  • DHW employ­ees work­ing at the CEIH were trans­ferred to the inde­pen­dent CEIH agency as part of the machin­ery of gov­ern­ment work.

Our Min­is­ter

Hon Stephen Wade MLC is the Min­is­ter for Health and Well­be­ing in South Australia.

The Min­is­ter over­sees health, well­be­ing, men­tal health, age­ing well, sub­stance abuse and sui­cide pre­ven­tion through the three gov­ern­ment agen­cies of DHW, Well­be­ing SA and the CEIH.

Our Exec­u­tive team

Pro­fes­sor Pad­dy Phillips

Katie Billing
Exec­u­tive Direc­tor, Con­sumer and Clin­i­cal Partnerships

Jar­rard O’Brien
Exec­u­tive Direc­tor, Human-Cen­tred Design

Robert Kluttz
Exec­u­tive Direc­tor, Clin­i­cal Improve­ment and Innovation

Tina Hardin
Exec­u­tive Direc­tor, Clin­i­cal Informatics

Leg­is­la­tion admin­is­tered by the agency


Depart­ment for Health and Wellbeing

Well­be­ing SA

South Aus­tralian Ambu­lance Service

Barossa Hills Fleurieu Local Health Network 

Cen­tral Ade­laide Local Health Network 

Eyre and Far North Local Health Network 

Flinders and Upper North Local Health Network 

Lime­stone Coast Local Health Network 

North­ern Ade­laide Local Health Network 

River­land Mallee Coorong Local Health Network 

South­ern Ade­laide Local Health Network 

Women’s and Children’s Health Network 

Yorke and North­ern Local Health Network

Read about the agen­cy’s performance.

Down­load Annu­al Report (9 MBPDF)