Improvement Showcase Series 3: Consumer Engagement and Co-Design

Improve­ment Show­case 10: ​“What Mat­ters to Me” Build­ing a world class WCH

In this pre­sen­ta­tion Jane Haley describes the process­es the new Women’s and Children’s Project team have adopt­ed to include and ampli­fy the voice of con­sumers. She shares how the team have put the prin­ci­ples of per­son and fam­i­ly cen­tred care into prac­tice by engag­ing and plan­ning in part­ner­ship with con­sumers and their families.

Improve­ment Show­case 9: Com­mu­ni­ty Help­ing Com­mu­ni­ty: ECH and LGBTI Connect

In this pre­sen­ta­tion, Robyn Lier­ton talks about ECH’s spe­cial­ist ser­vice for old­er peo­ple from Les­bian, Gay, Bisex­u­al, Trans­gen­der and Inter­sex (LGBTI) com­mu­ni­ties called LGBTI Con­nect. This pre­sen­ta­tion out­lines the co-design method­ol­o­gy that was used to suc­cess­ful­ly design and imple­ment a tai­lored ser­vice for and with LGBTI communities.

Improve­ment Show­case 8: Youth Can­cer Ser­vice Experience

In this pre­sen­ta­tion, Allan Hay­ward talks about The Youth Can­cer Ser­vice SA/NT who pro­vides for sup­port­ive care ser­vices for 15 – 25yo with a recent can­cer diag­no­sis. This pre­sen­ta­tion looks at The Youth Can­cer Ser­vice’s expe­ri­ences work­ing with their Youth Advi­so­ry Group over the years.