Commission on Excellence and Innovation in Health

Consumer Engagement

The consumer voice helps us understand the consumer experience and co-design services to improve the health experiences and outcomes of South Australians.

The con­sumer voice is impor­tant to us. We are com­mit­ted to part­ner­ing with con­sumers of health­care ser­vices to ensure their voice and expe­ri­ences help inform the work we do and improve health expe­ri­ences and out­comes in South Australia. 

Our Con­sumer Engage­ment Frame­work (PDF 1MB) out­lines how we work with con­sumers and includes prac­ti­cal exam­ples from across the CEIH.

We also work close­ly with oth­er organ­i­sa­tions includ­ing Health Trans­la­tion South Aus­tralia and Local Health Net­works to sup­port con­sumer engage­ment across the health sys­tem, and we strive to con­tin­u­al­ly improve how we sup­port the voice of con­sumers in health.

Our Consumer Groups

Multicultural businesspeople working in an office lobby. Group of happy businesspeople smiling while sitting together in a co-working space. Young entrepreneurs collaborating on a new project.

Community of Consumers

Our Com­mu­ni­ty of Con­sumers brings togeth­er the CEIH’s con­sumer rep­re­sen­ta­tives to pro­vide a stronger, col­lec­tive con­sumer voice and ensure our engage­ment is mean­ing­ful, effec­tive and informed by lived experience.

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Youth Advisory Group (YAG)

Our Youth Advi­so­ry Group helps us under­stand young peo­ples’ voic­es and health­care expe­ri­ences to dri­ve change and improve health­care out­comes for young South Australians.

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Consumer and Community Engagement Professionals Community of Practice

The Con­sumer and Com­mu­ni­ty Engage­ment Pro­fes­sion­als Com­mu­ni­ty of Prac­tice is a group of pro­fes­sion­als work­ing across health organ­i­sa­tions to strength­en con­sumer and com­mu­ni­ty engage­ment across the South Aus­tralian health system.

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Exam­ples of con­sumer engagement

Con­sumer engage­ment is embed­ded across our work, includ­ing projects, forums and workshops.

We work across a spec­trum of engage­ment, from inform­ing and con­sult­ing through to part­ner­ing and con­sumer-led approach­es. This is tai­lored depend­ing on the pur­pose of the work, the con­text and the lev­el of influ­ence con­sumers can have.

Our work is ground­ed in prin­ci­ples of part­ner­ship, par­tic­i­pa­tion, respect, acces­si­bil­i­ty and diver­si­ty. These prin­ci­ples sup­port shared deci­sion-mak­ing and co-design wher­ev­er possible.

Exam­ples of this in prac­tice include:

Past engagement highlights
  • In 2021 the CEIH held a Con­sumer Forum which explored the ques­tion: How do we know we’re achiev­ing mean­ing­ful Con­sumer Engage­ment and how do we mea­sure it? Read more here.
  • CEIH fund­ing of the con­­sumer-led research project, ​‘Min­imis­ing the bur­den of hematopoi­et­ic stem cell trans­plant through PRMs’. Read more here.
  • Build­ing capa­bil­i­ty among The CEIH staff and Statewide Clin­i­cal Net­work Leads, Clin­i­cal Com­mu­ni­ty of Prac­tice Chairs and The CEIH Com­mu­ni­ty of Con­sumers by deliv­er­ing tai­lored stake­hold­er and con­sumer engage­ment train­ing. Read more here.
  • Con­sumer rep­re­sen­ta­tion on the work­ing group for the Germline Genet­ic Test­ing for Treat­ment project. Read more here.

Have a question?

Or want to get involved? Email us at CEIH@​sa.​gov.​au.