Commission on Excellence and Innovation in Health

Tailored consumer engagement training for CEIH stakeholder groups

27 June 2022

With a focus on build­ing capa­bil­i­ty and bring­ing excel­lence to the way we con­nect with our clin­i­cians, con­sumers and com­mu­ni­ties, CEIH engaged an expert in the IAP2 approach to pub­lic par­tic­i­pa­tion through May and June to deliv­er tai­lored stake­hold­er engage­ment train­ing to the Statewide Clin­i­cal Net­work Leads, Clin­i­cal Com­mu­ni­ty of Prac­tice Chairs and the CEIH Com­mu­ni­ty of Consumers.

IAP2 is the pre­em­i­nent inter­na­tion­al orga­ni­za­tion advanc­ing the prac­tice of pub­lic par­tic­i­pa­tion. Fos­ter­ing a cul­ture of par­tic­i­pa­tion and inclu­sion in lead­ing sys­tem-wide change, the train­ing pro­vid­ed tools and resources to enable CEIH Clin­i­cal Leads and mem­bers from var­i­ous Com­mu­ni­ties of Prac­tice, to bring rigour and take a proac­tive approach to engag­ing those who are impact­ed by our work. Asso­ciate Pro­fes­sor Anne Burke, Lead of the Statewide Chron­ic Pain Clin­i­cal Net­work, not­ed the train­ing was re-affirm­ing and a very use­ful con­ver­sa­tion to have and revis­it regularly.

The CEIH Com­mu­ni­ty of Con­sumers were pro­vid­ed an oppor­tu­ni­ty to build their com­pe­ten­cies and capac­i­ty to work togeth­er with clin­i­cians and oth­er stake­hold­ers through cus­tomised ses­sions focused on empow­er­ing them in their par­tic­i­pa­tion in Statewide Clin­i­cal Net­works and oth­er CEIH activities. 

The fol­low­ing feed­back was received from con­sumers who attend­ed the training:

  • It was great to have an in-per­son ses­sion with oth­er con­sumer reps. Some great con­ver­sa­tions and thought-pro­vok­ing dis­cus­sions on how we best rep­re­sent our­selves as con­sumers. Was great to under­stand the impor­tance of con­sumer advo­ca­cy through­out all deci­sion-mak­ing processes.”
  • I real­ly enjoyed the IAP2 train­ing. I found that the process made me think a lot about how I could incor­po­rate the learn­ings into my role as a both a con­sumer advo­cate and my increas­ing work in the research sec­tor. It is good to see that this will help form a bet­ter con­nec­tion between CEIH and the con­sumers they work with because of this train­ing with each par­ty under­stand­ing more of the role they play in work­ing col­lab­o­ra­tive­ly with the oth­er to reach a com­mon goal.”
  • It’s been very infor­ma­tive and inter­ac­tive. Stake­hold­er map­ping is need­ed for most work we do and under­stand­ing dif­fer­ent par­ties and their val­ues are a must. She (the train­er) explains this very well. Hence, train­ing is use­ful for both new and advanced consumers.”

We look for­ward to wit­ness­ing these groups put the prin­ci­ples of IAP2 into prac­tice through their work with the CEIH

Clin­i­cal Net­work Leads and Bar­bara Chap­pell from Sim­ply Speak­ing. L‑R: Asso­ciate Pro­fes­sor Anne Burke , Dr Jem­ma Ander­son, Bar­bara Chap­pell, Kathryn Houri­g­an, Dr Peter Allcroft
L‑R: Mark Haseloff, Lana Ear­le-Ban­dar­lage, Lyn White­way, Nitisha Lunawat and There­sa Tucker

To learn more about the Statewide Clin­i­cal Net­works, Com­mu­ni­ties of Prac­tice and Com­mu­ni­ty of Con­sumers, vis­it Our work.