Improvement Showcase Series 6: Hospital Avoidance Strategies

CEIH Improve­ment Show­case 18: The Con­sumer Per­spec­tive in the Design of Well­be­ing SA Hos­pi­tal Avoid­ance Services

In this pre­sen­ta­tion Well­be­ing SA’s Jeanette Wal­ters, Exec­u­tive Direc­tor, Inte­grat­ed Care Sys­tems and Ryan Lovett, Pro­gram Lead, Hos­pi­tal Com­mu­ni­ty Inte­gra­tion, dis­cuss how the com­mu­ni­ty con­sis­tent­ly reports that they would pre­fer to receive their health care in the com­mu­ni­ty, where safe and appro­pri­ate to do so.

Well­be­ing SA has devel­oped a range of such ser­vices includ­ing Pri­or­i­ty Care Cen­tres and My Home Hos­pi­tal. A key fac­tor in each of these ser­vices has been under­stand­ing the con­sumer per­spec­tive, such as what is impor­tant to peo­ple when invit­ing staff into their homes to deliv­er care.