Commission on Excellence and Innovation in Health

Working with consumers

The consumer voice helps us understand the consumer experience, and co-design services to improve the health experiences and outcomes of South Australians.

The consumer voice is important to us. We are committed to providing the opportunity for consumers of healthcare services to share their voice and experiences to help drive the planning, design and delivery of healthcare services in South Australia.

Learn more about how we partner with consumers in our Consumer Engagement Framework (PDF 4MB), featuring current real-world examples from across the CEIH.

The CEIH also works closely with other organisations such as Health Translation South Australia and Local Health Networks to support consumer engagement across the health system, and we strive to continually improve how we support the voice of consumers in health.

How we engage with consumers

Statewide Clinical Networks and Priority Focus Areas consumer representatives

Each of our 12 Statewide Clin­i­cal Net­works and three Pri­or­i­ty Focus Areas includes mem­ber­ship from con­sumer rep­re­sen­ta­tives. We work col­lab­o­ra­tive­ly with con­sumers, who share their voic­es and health­care expe­ri­ences to help us under­stand the con­sumer expe­ri­ence, inform project design, dri­ve change, and improve health­care out­comes for South Australians. 

Community of Consumers

Our Com­mu­ni­ty of Con­sumers brings togeth­er the Clin­i­cal Net­work con­sumer rep­re­sen­ta­tives to pro­vide a stronger, col­lec­tive con­sumer voice. The group ensures the CEI­H’s engage­ment is mean­ing­ful, effec­tive, and helps guide our pro­gram of work. The Com­mu­ni­ty of Con­sumers offers a con­sumer-led sup­port net­work, where mem­bers can share best prac­tice, iden­ti­fy bar­ri­ers, and high­light oppor­tu­ni­ties for growth and improvement.

The Com­mu­ni­ty of Con­sumers meet quarterly. 

For more infor­ma­tion, vis­it Com­mu­ni­ty of Con­sumers.

Youth Advisory Group

Our Youth Advi­so­ry Group (YAG) is a joint ini­tia­tive of The CEIH and the Statewide Ado­les­cent Transi­tion Care Clin­i­cal Net­work (SATC­CN).

YAG will help us under­stand young peo­ples’ voic­es and health­care expe­ri­ences to dri­ve change and improve health­care out­comes for young South Aus­tralians tran­si­tion­ing from ado­les­cent to adult health­care services.

Expres­sions of inter­est are open to join YAG for young peo­ple aged 12 to 25 years. Mem­bers will get to share their voice and help improve the deliv­ery of the ser­vices and sup­ports that young peo­ple need to devel­op in healthy ways.

For more infor­ma­tion, see Youth Advi­so­ry Group.

Other examples of consumer engagement initiatives
Past consumer engagement highlights
  • In 2021 The CEIH held a Con­sumer Forum which explored the ques­tion: How do we know we’re achiev­ing mean­ing­ful Con­sumer Engage­ment and how do we mea­sure it? Read more here.
  • CEIH fund­ing of the con­­sumer-led research project, ​‘Min­imis­ing the bur­den of hematopoi­et­ic stem cell trans­plant through PRMs’. Read more here.
  • Build­ing capa­bil­i­ty among The CEIH staff and Statewide Clin­i­cal Net­work Leads, Clin­i­cal Com­mu­ni­ty of Prac­tice Chairs and The CEIH Com­mu­ni­ty of Con­sumers by deliv­er­ing tai­lored stake­hold­er and con­sumer engage­ment train­ing. Read more here.
  • Con­sumer rep­re­sen­ta­tion on the work­ing group for the Germline Genet­ic Test­ing for Treat­ment project. Read more here.