Commission on Excellence and Innovation in Health

Cancer survivor Mark uses his personal experience to advocate for better healthcare as a consumer representative

25 Sept 2023

Meet Mark Haseloff. 

Mark is a mem­ber of the Can­cer Statewide Clin­i­cal Net­work, one of eight Statewide Clin­i­cal Net­works. He joined the CEIH as a con­sumer rep­re­sen­ta­tive and is using his per­son­al expe­ri­ence to advo­cate for bet­ter healthcare. 

Mark was diag­nosed with can­cer at the age of 17 and says that he received excel­lent care, but he also believes that there are some things that could be improved for oth­ers going through a sim­i­lar journey.

Mark says, Can­cer has giv­en me more than it has tak­en away and this is in no small part due to the advo­ca­cy work I have been able to be involved with. For me, I felt that there was no point sur­viv­ing if I couldn’t serve the sys­tem that had saved my life. Being a con­sumer rep­re­sen­ta­tive has giv­en me such per­spec­tive and the moti­va­tion to con­tribute to make a difference.” 

As part of the Can­cer Statewide Clin­i­cal Net­work, Mark loves to look for oppor­tu­ni­ties to increase access to many of the pro­grams and ser­vices that helped him, to make the jour­ney eas­i­er for oth­ers. Pri­or to join­ing the CEIH, Mark has pro­vid­ed a con­sumer voice to Youth Can­cer Ser­vices devel­op­ment across Aus­tralia through Can­teen and in many oth­er ways across SA, nation­al­ly and inter­na­tion­al­ly for almost 12 years. Through these roles, Mark trav­elled to the Unit­ed States of Amer­i­ca, Cana­da and the Unit­ed King­dom to share his sto­ry and advo­cates for increased access to pro­grams and ser­vices that can help can­cer patients and their fam­i­lies. He also works to improve com­mu­ni­ca­tion between patients and health­care providers. 

Mark says that he is pas­sion­ate about advo­cat­ing for bet­ter health­care because he believes that every­one deserves access to qual­i­ty care. He also believes that patients should be able to have a say in their own care. 

Mark sees the oppor­tu­ni­ty to take learn­ings from how the health sys­tem came togeth­er so quick­ly to deliv­er bet­ter out­comes for patients dur­ing COVID-19. The South Aus­tralian health sys­tem pro­vid­ed great com­mu­ni­ca­tion, online sup­port and dis­cour­aged mis­in­for­ma­tion — it was great to be part of it by ensur­ing con­sumer per­spec­tive was heard” Mark said. 

To see how we the con­sumer voice helps us under­stand the con­sumer expe­ri­ence and use it to co-design ser­vices to improve the health expe­ri­ences and out­comes of South Aus­tralians, see how we work with con­sumers.