In 2022 a partnership was formed between The CEIH, the Urgent Care Statewide Clinical Network and the SA Virtual Care Service (SAVCS) where The CEIH is responsible for:
- Contributing to strategic planning
- Providing clinical leadership
- Supporting clinician engagement
- Assisting in establishing new pathways.
The CEIH is providing data-driven insights and analysis on system impact and collaborating with the SAVCS Data and Analytics team towards a learning health system approach and providing insight to new pathways proposed for the clinical teams.
The CEIH has undertaken a range of activities including data analysis to identify opportunities for impact.
Stakeholder engagement was undertaken across multiple specialties with those involved in the patient pathway from SA Ambulance service to an inpatient admission to understand the enablers and barriers to the partnership aims.
Using data insights and stakeholder intelligence, and through collaboration with SAVCS, a pilot concept has been created which aims to open pathways of communication between medical specialists and enable direct hospital admission pathways to enhance the value and use of the virtual care service.
SAVCS is accepting new residential aged care facility registrations to receive virtual care. Residents that may otherwise go to ED via ambulance for assessment, can now receive that consultation in the comfort of their facility. We then coordinate the best care for the individual circumstances by supporting them to stay in place, or by facilitating the most appropriate care options in the community. SAVCS is working well for aged care residents with 70% of those referred to SAVCS avoiding a trip to the ED.