Series 11: Strengthening healthcare workplace wellbeing in South Australia

Improve­ment and Inno­va­tion Show­case 30: Cre­at­ing excel­lence in work­place well­be­ing, what does it look like?

Katie Billing, Exec­u­tive Direc­tor, Con­sumer and Clin­i­cal Part­ner­ships, CEIH

Isla Woidt, Man­ag­er, Work­force Well­be­ing Part­ner­ships, Part­ner­ships Pro­gram, CEIH

Since its incep­tion in 2020, the Com­mis­sion on Excel­lence and Inno­va­tion in Health (CEIH) has recog­nised that work­force are crit­i­cal to the effec­tive­ness and sus­tain­abil­i­ty of the health­care sys­tem and, ulti­mate­ly, patient out­comes. CEIH are com­mit­ted to ensur­ing the health sys­tem is designed to pri­ori­tise, pro­tect and pro­mote the health, safe­ty and well­be­ing of the health­care work­force to enable the deliv­ery of effi­cient, effec­tive and high-qual­i­ty patient care.

Katie and Isla share how CEIH has engaged with lead­ers and analysed data to describe the cur­rent state of work­place well­be­ing in the SA health sec­tor. Hav­ing applied the glob­al evi­dence base of work­force well­be­ing in health­care to the cur­rent state in SA, hear about key oppor­tu­ni­ties for action in SA plus a range of resources avail­able to assist the SA health­care sec­tor in strength­en­ing work­place well­be­ing. Katie Billing has more than 20 years expe­ri­ence in health care and nurs­ing lead­er­ship across acute, emer­gency and aged care and has led the cur­rent strate­gic focus on work­place well­be­ing in SA. Isla Woidt has worked in work­place health and well­be­ing for over 15 years and has been involved in the design and deliv­ery of some of SA’s largest work­place well­be­ing pro­grams across a range of sectors.

Cap­tions are auto-gen­er­at­ed, apolo­gies for any unin­tend­ed errors.

Improve­ment and Inno­va­tion Show­case 31: Best Prac­tice Guide­lines: Improv­ing the Aged Care Work Health Environment

Nico­la Williams, Pro­fes­sion­al Offi­cer, Aus­tralian Nurs­ing and Mid­wifery Fed­er­a­tion South Aus­tralian Branch

Sheree Wills, WHS & Return to Work Coor­di­na­tor, Tanun­da Luther­an Home

The Aus­tralian Nurs­ing and Mid­wifery Fed­er­a­tion (SA Branch) have begun a 2‑year project as a part­ner­ship with Return-to-Work SA, to imple­ment a sys­tem­at­ic approach to the reduc­ing health care work­ers injuries in aged care set­tings by cre­at­ing a healthy work environment.

The project will be imple­ment­ed with­in the Aged Care sec­tor in South Aus­tralia where the indus­try lodges 800 work injury claims each year with annu­al claims costs (exclud­ing seri­ous injury) of $20 million.

The healthy work envi­ron­ment mod­el will be based on the Reg­is­tered Nurs­es Asso­ci­a­tion of Ontario Best Prac­tice Guide­lines which focus­es on bring­ing the best evi­dence to prac­tice in max­imis­ing the health and well­be­ing of nurs­es and oth­er staff, res­i­dent out­comes and organ­i­sa­tion­al performance.

The project will empow­er prac­tice cham­pi­ons to embed and facil­i­tate change, cre­ate a sus­tain­able struc­ture to advance evi­dence-based care and achieve mea­sur­able improve­ments in safe­ty and quality. 

Cap­tions are auto-gen­er­at­ed, apolo­gies for any unin­tend­ed errors.

Improve­ment and Inno­va­tion Show­case 32: SA’s Healthy Work­places Strat­e­gy: Employ­ee Well­be­ing and Work Performance

Ms Kylie Cocks, Act­ing Man­ag­er, Healthy Work­places, Well­be­ing SA

Dr Jo Anne Dumalaon-Canaria, Healthy Work­places Advi­sor, Office of the Com­mis­sion­er for Pub­lic Sec­tor Employment

Every­one deserves to work in a place where their health and well­be­ing mat­ter. The Healthy Work­places Ser­vice is a key com­po­nent of the state-wide Healthy Work­place Strat­e­gy. This is led by Well­be­ing SA in con­junc­tion with four mem­bers of the Col­lab­o­ra­tive Part­ner­ship for Work­place Health and Well­be­ing name­ly Depart­ment for Indus­try, Inno­va­tion and Sci­ence, Office of the Com­mis­sion­er for Pub­lic Sec­tor Employ­ment, Safe­Work­SA, and Return­ToWork­SA. This strat­e­gy was devel­oped in response to co-designed ini­tia­tives con­duct­ed with South Aus­tralian organ­i­sa­tions for coor­di­nat­ed state-wide action across sys­tem lev­els and sec­tors on work­place health initiatives.

This pre­sen­ta­tion will pro­vide back­ground infor­ma­tion about the Healthy Work­places Strat­e­gy includ­ing how it was co-designed, inno­v­a­tive strate­gies imple­ment­ed, and out­comes achieved. Lessons and key-take­aways will pro­vide insights on how it can ben­e­fit the South Aus­tralian health­care audience.

Cap­tions are auto-gen­er­at­ed, apolo­gies for any unin­tend­ed errors.

Improve­ment and Inno­va­tion Show­case 33: Part­ner­ing to Redesign Work and Well­be­ing: Health­care and Social Assistance 

Cati Thomas, Applied Organ­i­sa­tion­al Research Spe­cial­ist & Psy­chol­o­gist, Cen­tre for Trans­for­ma­tive Work Design, Future of Work Institute 

Over 100 years of research tells us that work design (the way our work tasks, activ­i­ties, rela­tion­ships, and respon­si­bil­i­ties are organ­ised) affects a vari­ety of out­comes such as well­be­ing, work stress, job sat­is­fac­tion, absen­teeism, per­for­mance and more. Despite this, the crit­i­cal work­force in the health­care and social assis­tance sec­tor typ­i­cal­ly suf­fers from high lev­els of work-relat­ed burnout and dis­en­gage­ment. Sus­tain­able work redesign inter­ven­tions are need­ed to improve the work and well­be­ing of this workforce. 

Join Cati Thomas, a psy­chol­o­gist and a researcher from the Cen­tre for Trans­for­ma­tive Work Design (CTWD), to hear how the CTWD is part­ner­ing with organ­i­sa­tions in the health­care and social assis­tance to redesign their work and improve their wellbeing.

Cap­tions are auto-gen­er­at­ed, apolo­gies for any unin­tend­ed errors.

Improve­ment and Inno­va­tion Show­case 34: Schwartz Rounds – reflec­tions from the NHS.

Dr Ali­son Robin­son, Emer­gency Physi­cian, South­ern Ade­laide Local Health Network

Schwartz Rounds pro­vide a struc­tured forum where clin­i­cal and non-clin­i­cal staff dis­cuss the emo­tion­al and social aspects of work­ing in health­care. The Rounds help staff feel less stressed and iso­lat­ed, have increased insight and appre­ci­a­tion for each other’s roles, and bet­ter focus atten­tion on pro­vid­ing com­pas­sion­ate care.

Schwartz Rounds have been suc­cess­ful­ly run­ning in the US for over 20 years, with well doc­u­ment­ed impact on staff com­pas­sion and well­be­ing. Trans­fer­abil­i­ty and impact of inter­ven­tions across dif­fer­ent insti­tu­tions and coun­tries can be chal­leng­ing. This pre­sen­ta­tion dis­cuss­es the chal­lenges, impact and per­son­al reflec­tions of run­ning Schwartz rounds in the Nation­al Health Ser­vice (NHS) in UK.

Ali­son trained and worked in the NHS in the North West of Eng­land until mov­ing to Aus­tralia in 2019 where she is also the Chair of the SAL­HN well­be­ing com­mit­tee and Clin­i­cal Lead for Schwartz Rounds.

Cap­tions are auto-gen­er­at­ed, apolo­gies for any unin­tend­ed errors.