Past projects

The Statewide Patient Report­ed Mea­sures Pro­gram was estab­lished to enable the deliv­ery of patients’ per­spec­tives of their own health and well­be­ing, and expe­ri­ences of health care, with data made avail­able in real time to sup­port clin­i­cian and con­sumer deci­sion-mak­ing. As of 30 June 2025, SA Health’s Local Health Net­works will take on imple­ment­ing core func­tions of this pro­gram at a local lev­el with the CEIH pro­gram for­mal­ly closing.

PRMs, led by the CEIH, was a trans­for­ma­tive ini­tia­tive aimed at embed­ding a statewide sys­tem for patient per­spec­tives into health­care deliv­ery across South Australia.

The PRMs imple­men­ta­tion team was estab­lished by CEIH to sup­port a staged roll-out of PROMs and PREMs in clin­i­cal ser­vices across South Aus­tralia, fol­low­ing offi­cial pro­gram com­mence­ment in July 2021 and estab­lish­ment of the Pro­gram Board in late 2021.

By sys­tem­at­i­cal­ly col­lect­ing Patient Report­ed Expe­ri­ence Mea­sures and Patient Report­ed Out­come Mea­sures, embed­ded into clin­i­cal work­flows, the pro­gram empow­ered patients to share insights about their health out­comes and care expe­ri­ences, fos­ter­ing a more patient-cen­tred approach to healthcare.

The pro­gram’s core prin­ci­ples — co-design, inclu­siv­i­ty, trans­paren­cy, and real-time feed­back — served as a foun­da­tion for enhanc­ing clin­i­cal deci­sion-mak­ing and con­tin­u­ous improve­ment with­in the health sys­tem.

Through­out its imple­men­ta­tion, the PRMs Pro­gram achieved sig­nif­i­cant mile­stones, includ­ing 18 suc­cess­ful imple­men­ta­tions across 7 Local Health Net­works and the par­tic­i­pa­tion of over 200,000 patients enrolled in PROMs and PREMs who have pro­vid­ed valu­able feed­back on their health­care expe­ri­ences and mean­ing­ful data that informed patient care.

Although the CEIH pro­gram is now con­clud­ed, its guid­ing prin­ci­ples and achieve­ments offer a robust frame­work for future ini­tia­tives aimed at inte­grat­ing patient voic­es into health­care plan­ning and deliv­ery. By build­ing upon this foun­da­tion, Local Health Net­works can con­tin­ue to evolve towards more respon­sive, equi­table, and patient-cen­tred learn­ing health systems.

CEIH acknowl­edges the sig­nif­i­cant progress and achieve­ments deliv­ered by the PRMs team in col­lab­o­ra­tion with our imple­men­ta­tion part­ners and stakeholders.

Patient Report­ed Mea­sures Gener­ic PROM Selection

The PRM Pro­gram Board endorsed the for­ma­tion of a Gener­ic PROM Sub­com­mit­tee in 2022 to pro­vide a rec­om­men­da­tion to the Board of a gener­ic PROM for adop­tion and use in South Australia’s pub­lic health sys­tem (SA Health). The Sub­com­mit­tee was con­vened in March 2023.

Fol­low­ing a short­list­ing process, con­sumer pref­er­enc­ing and clin­i­cian feed­back, the PROMIS-29 was select­ed as the pre­ferred gener­ic PROM for use by South Aus­tralian clin­i­cal services

Read the Gener­ic PROM Selec­tion Final Report Final V3 Feb 2024.

In June 2021, the CEIH launched the Region­al Local Health Net­work Part­ner­ship Ini­tia­tive which aimed to build health­care inno­va­tion and excel­lence capa­bil­i­ty with the nom­i­nat­ed par­tic­i­pants from the six Region­al Local Health Net­works (LHNs). Par­tic­i­pants were to utilise their learn­ings to brief an inno­v­a­tive project back to their LHN Exec­u­tive six months lat­er.

Tai­lored work­shops were host­ed by the CEIH, cov­er­ing areas such as prob­lem fram­ing, design think­ing, project man­age­ment and using data insights. Par­tic­i­pants prac­ticed pitch­ing their pro­pos­als to mem­bers of CEIH Exec­u­tive who pro­vid­ed sup­port and men­tor­ing to fur­ther refine ideas and solu­tions, facil­i­tate intro­duc­tions and make con­nec­tions with­in the South Aus­tralian health sys­tem and beyond.

The Part­ner­ship Ini­tia­tive cul­mi­nat­ed in par­tic­i­pants pre­sent­ing project briefs to their LHN Exec­u­tive team for dis­cus­sion and con­sid­er­a­tion. Four project pro­pos­als received LHN Exec­u­tive sup­port and are cur­rent­ly in progress and the CEIH com­mends these par­tic­i­pants for their efforts and success.

In 2021, the CEIH part­nered with Mary Freer of Freer Think­ing to cre­ate the South Aus­tralian Com­pas­sion Col­lab­o­ra­tive. The Com­pas­sion Col­lab­o­ra­tive was an online, facil­i­tat­ed envi­ron­ment that brought togeth­er peo­ple from across the South Aus­tralian Health Sec­tor to learn about, pro­mote and sup­port com­pas­sion­ate cul­tures and prac­tices. It arose as a response, an anti­dote, to the often demand­ing and stress­ful sit­u­a­tions that those who work in Health in SA were expe­ri­enc­ing dur­ing the Pandemic.

Col­lab­o­ra­tive mem­bers met for­mal­ly once per month as a com­mu­ni­ty invest­ed in build­ing skills in, and aware­ness of, com­pas­sion­ate lis­ten­ing, com­pas­sion­ate speech, com­pas­sion­ate action and self-com­pas­sion­ate prac­tices in the work­place. Mem­bers shared what they were imple­ment­ing in their work­place, what worked, what didn’t, to build com­pas­sion­ate cultures.

The SA Com­pas­sion Col­lab­o­ra­tive held their final meet­ing in March 2022. Feed­back from mem­bers indi­cates that their under­stand­ing of com­pas­sion, of com­pas­sion­ate action and their skills in work­ing com­pas­sion­ate­ly and prac­tic­ing self-com­pas­sion were all enriched dur­ing their time with the Collaborative.

The CEIH con­tin­ues work to strength­en and sup­port the health and well­be­ing of South Australia’s health­care work­force. Read more about our work on Strength­en­ing Work­place Well­be­ing.

The Pan­dem­ic Kind­ness Move­ment web­site was a mul­ti-state ini­tia­tive led by clin­i­cians to sup­port the well­be­ing of all health work­ers dur­ing the COVID-19 pan­dem­ic. The CEIH was proud to be a sup­port­er of this impor­tant ini­tia­tive.

Dur­ing the COVID-19 pan­dem­ic, CEIH teamed up with the Agency for Clin­i­cal Inno­va­tion in New South Wales, Safer Care Vic­to­ria and Queens­land Health to devel­op a web­site, with the aim of pro­vid­ing resources for health work­ers to main­tain their phys­i­cal and psy­cho­log­i­cal health and wellbeing.

The Pan­dem­ic Kind­ness Move­ment organ­ised resources around the five lev­els of Maslow’s Hier­ar­chy of Needs, which is a psy­cho­log­i­cal frame­work that shows the needs we all expe­ri­ence at dif­fer­ent times in our lives, from the most basic like food and water, to mak­ing a pos­i­tive con­tri­bu­tion. The ini­tia­tive also pro­vid­ed resources to health­care lead­ers to enable them to best sup­port their teams.

As we move beyond COVID-19, the CEIH con­tin­ues work to strength­en and sup­port the health and well­be­ing of South Australia’s health­care work­force. Read more about our work on Strength­en­ing Work­place Well­be­ing.

The CEIH led the devel­op­ment and ini­ti­at­ed the imple­men­ta­tion of a Data and Ana­lyt­ics Plan for SA Health.

This has been hand­ed to Dig­i­tal Health SA to imple­ment and take forward.

The Data Fel­lows pro­gram was a part­ner­ship with Health Trans­la­tion SA that con­sid­ers dif­fer­ent oppor­tu­ni­ties for mov­ing for­wards a data dri­ven agen­da with­in the health system.

To date, five data fel­lows were engaged through the pro­gram and have deliv­ered a series of projects that pro­vid­ed data insights to inform deci­sion mak­ing in the health system.

The CEIH con­sid­ered a num­ber of pilot health ini­tia­tives relat­ed to sys­tem demand through a process that includ­ed (near) real-time mon­i­tor­ing via a series of dash­boards, quan­ti­ta­tive analy­sis of a num­ber of process and effi­cien­cy mea­sures, and engage­ment with local health net­works to dis­cuss project learn­ings and out­comes to inform qual­i­ta­tive analy­sis. This was sup­ple­ment­ed by a high lev­el eco­nom­ic analy­sis and addi­tion­al data pro­vid­ed by the networks.

Over­all the eval­u­a­tion found that fur­ther time was required to under­stand the impact of the ini­tia­tives but did make some inter­nal rec­om­men­da­tions. These rec­om­men­da­tions reflect com­mon themes found across all the ini­tia­tives that demon­strate the health sys­tem must work togeth­er at all lev­els to achieve sus­tain­abil­i­ty and impact.