What is the issue?
Hospital services have historically been associated with long waiting times and ambulance ramping for patients arriving at emergency departments. There have been many attempts at solving this issue with varying levels of success, however we don’t have a clear record of these efforts.
Why is it a problem?
‘Ramping’ and long wait times cause major delays in patients receiving the care they need, which affects their health outcomes and experiences. If we can’t determine what has been attempted to address this issue in the past, we risk wasting time, energy and resources on projects that may not deliver results.
What are we doing about it?
We’re compiling evidence of current and past efforts aimed at improving the flow of patients through South Australian hospitals. We’re identifying what is working and what isn’t, so we can understand where the gaps are, find common themes, and make systemic improvements. Understanding which activities make the greatest improvements in patient flow means we can work to build a better experience for all patients.
Project team members
- Katie Billing, Executive Sponsor
- Keirstie Bull, Project Manager