Patient flow projects

Patient flow is a com­plex issue. We’re work­ing with part­ners and advi­so­ry groups to find poten­tial improve­ments and a bet­ter patient experience.

What is the issue?

Hos­pi­tal ser­vices have his­tor­i­cal­ly been asso­ci­at­ed with long wait­ing times and ambu­lance ramp­ing for patients arriv­ing at emer­gency depart­ments. There have been many attempts at solv­ing this issue with vary­ing lev­els of suc­cess, how­ev­er we don’t have a clear record of these efforts.

Why is it a problem?

‘Ramp­ing’ and long wait times cause major delays in patients receiv­ing the care they need, which affects their health out­comes and expe­ri­ences. If we can’t deter­mine what has been attempt­ed to address this issue in the past, we risk wast­ing time, ener­gy and resources on projects that may not deliv­er results.

What are we doing about it?

We’re com­pil­ing evi­dence of cur­rent and past efforts aimed at improv­ing the flow of patients through South Aus­tralian hos­pi­tals. We’re iden­ti­fy­ing what is work­ing and what isn’t, so we can under­stand where the gaps are, find com­mon themes, and make sys­temic improve­ments. Under­stand­ing which activ­i­ties make the great­est improve­ments in patient flow means we can work to build a bet­ter expe­ri­ence for all patients.

Project team members

  • Katie Billing, Exec­u­tive Sponsor
  • Keirstie Bull, Project Manager

More infor­ma­tion

For more infor­ma­tion about patient flow projects and to con­nect with the project man­ag­er, con­tact us.