Strengthening Consumer involvement in healthcare

The Com­mis­sion on Excel­lence and Inno­va­tion in Health (CEIH) host­ed a Con­sumer Forum on 14 Decem­ber 2021 at the Ade­laide Pavilion.

There were over 60 reg­is­tered atten­dees who par­tic­i­pat­ed in the dis­cus­sion around strength­en­ing con­sumer involve­ment in health­care in South Australia.

Ses­sion 1 — How do we know we’re achiev­ing mean­ing­ful Con­sumer Engage­ment and how do we mea­sure it?

At the event, Sarah Brown, CEO of Pur­ple House pre­sent­ed via a pre-record­ed inter­view, Pur­ple House Mag­ic. When patients are the big boss­es. Next lev­el con­sumer engagement?”

Fol­low­ing that pre­sen­ta­tion, there was a facil­i­tat­ed pan­el ses­sion which explored the ques­tion: How do we know we’re achiev­ing mean­ing­ful Con­sumer Engage­ment and how do we mea­sure it?

Pan­el #1 participants:

  • Fiona Telford-Sharp, Clin­i­cal Pro­gram and Deliv­ery Man­ag­er, Dia­betes SA
  • Mark Haseloff, CEIH Can­cer Statewide Clin­i­cal Net­work Con­sumer Representative
  • Brett Manuel, Strate­gic Engage­ment Lead — ICT & Dig­i­tal Gov­ern­ment, Depart­ment of the Pre­mier & Cabinet

Atten­dees were then invit­ed to address the same ques­tion at table work­shops with the ideas, themes and dis­cus­sion doc­u­ment­ed by CEIH staff.

Ses­sion 2 — What could the future of con­sumer engage­ment look like?

The sec­ond ses­sion com­menced with Asso­ciate Pro­fes­sor Chris­tine Den­nis, Flinders Uni­ver­si­ty Rur­al and Remote Health SA, Col­lege of Med­i­cine & Pub­lic Health pre­sent­ing her thoughts on What could the future of con­sumer engage­ment look like?”

Review Pro­fes­sor Den­nis’ pre­sen­ta­tion notes below.

There was a sec­ond facil­i­tat­ed pan­el ses­sion who dis­cussed the same question.

Pan­el #2 participants:

  • Alli­son Willis, Prin­ci­pal Con­sul­tant, Health Con­sumer CoLab
  • Chris­tine Den­nis, Asso­ciate Pro­fes­sor Rur­al and Remote Health, Flinders University
  • Kathryn Houri­g­an, CEIH Pal­lia­tive Care Statewide Clin­i­cal Net­work Co-Lead

Table work­shops on the future of con­sumer engage­ment fol­lowed this pan­el dis­cus­sion where the con­ver­sa­tion was again doc­u­ment­ed by CEIH staff, before the event was for­mal­ly closed.

This event was just the first step in hear­ing from SA health con­sumers on these topics.

We want to hear from a broad­er range of South Aus­tralians, includ­ing those in region­al and remote communities.

For any ques­tions or fur­ther infor­ma­tion, please con­tact ceih@​sa.​gov.​au.