Through late 2021 – 2022, the CEIH facilitated a series of consumer engagement activities centred around two key questions:
- What is meaningful consumer engagement and how do we measure it?
- What could the future of consumer engagement look like?
The purpose was to seek the perspectives of healthcare consumers, carers, family, clinicians and the community generally, with view to ensuring South Australia’s health system is engaging effectively and using consumer input to drive improvements and innovations.
The process was driven by the CEIH’s consumer representatives and included a forum in Adelaide, an online survey and regional communications.