Strengthening consumer involvement in healthcare

Through late 2021 – 2022, the CEIH facil­i­tat­ed a series of con­sumer engage­ment activ­i­ties cen­tred around two key questions: 

- What is mean­ing­ful con­sumer engage­ment and how do we mea­sure it? 

- What could the future of con­sumer engage­ment look like? 

The pur­pose was to seek the per­spec­tives of health­care con­sumers, car­ers, fam­i­ly, clin­i­cians and the com­mu­ni­ty gen­er­al­ly, with view to ensur­ing South Australia’s health sys­tem is engag­ing effec­tive­ly and using con­sumer input to dri­ve improve­ments and innovations. 

The process was dri­ven by the CEIH’s con­sumer rep­re­sen­ta­tives and includ­ed a forum in Ade­laide, an online sur­vey and region­al communications. 

For infor­ma­tion on key themes and rec­om­men­da­tions aris­ing from these activ­i­ties, read the sum­ma­ry and the final report.