The agency's performance

Performance at a glance

The main goal for CEIH in 2019-20 was to establish itself under the Public Sector Act 2009, develop its Strategic Plan, staffing, work model and commence its work.

Agency contribution to whole of Government objectives

Key objective	Agency's contribution
More jobs	The CEIH is connecting health providers with South Australian health technology companies and other partners to work together to develop solutions to complex health problems.
Lower costs	By helping the health system across SA improve healthcare the health system will achieve better value and the community will achieve better health, both contributing positively to the economy of SA.
Better services	The CEIH Vision is "Together, let's create better healthcare for South Australians". In delivering on this Vision, CEIH helps health services across South Australia deliver better healthcare for the people using them and the people working in them.

Agency specific objectives and performance

Establishing the CEIH has involved significant start-up effort, identified as first year KPIs/deliverables listed in the table below.

Twelve of the fourteen first year KPIs were completed in 2019-20.

The onset of the COVID-19 pandemic created some delays with completion of the remaining two KPIs, which are due for completion in the latter half of 2020.

Agency Objectives	First Year KPIs/Deliverables	Performance
Establishment of the CEIH under section 27 of the Public Sector Act 2009 as an independent attached office to DHW	Establish CEIH as an attached office. Finalise CEIH Structure and fill key positions. Establish and develop work plans and priorities. Develop a year 1 Corporate Plan. Develop a 3 year Strategic Plan. Due to the COVID-19 pandemic, the Strategic Plan was delayed and is expected to be finalised by August 2020. Develop and implement branding, webpage and social media presence.	Completed Completed Completed Completed 80% complete Completed
Governance and establishing the ways of working	Create Framework Documents for: Statewide Clinical Network Framework Clinician Engagement Framework Consumer and Carer Partnering Model of Care Framework. Develop a Stakeholder Partnership Plan. Establish the Statewide Clinical Network Executive.	Completed Completed Completed
Innovation	Hold the first National Innovation Games event for South Australia. Develop a Clinical Improvement Toolkit. Create a Framework to measure clinical impact and success.	Completed Completed Completed
Consumer and Clinical Partnerships	Establish eight Statewide Clinical Networks. Four Statewide Clinical Networks were established in the first half of 2020: Palliative Care, Cancer, Cardiology and Urgent Care. The process to establish the next four was delayed due to the COVID 19 pandemic and is due to be completed in the second half of 2020.	50% completed
Clinical Informatics	Develop a Data and Analytics Plan for SA Health.	Completed

Corporate performance summary

The CEIH completed additional activities aimed at achieving its key objectives and contributing to South Australia's COVID-19 response, which are included in the following table:

Objectives	Other Achievements
Contribute to the creation and execution of Statewide COVID-19 strategies and programs	Partnered with the Agency for Clinical Innovation (NSW) and SaferCare Victoria in delivering the Australian Pandemic Kindness Movement to support clinicians mental health and wellbeing. Established a team of researchers to scan the world literature for evidence to manage COVID-19 response. Established a collaboration with CSIRO Centre for eHealth Research to investigate the use of social media, pathology testing and other sources of data to determine emerging hot spots of COVID-19 infection.
Build Capability	Sponsored 29 International Society for Quality in Health Care (ISQua) fellowships to develop continuous improvement capabilities across the health system. Sponsored 100 people to undertake the Certified Health Informatician Australia (CHIA) exam to build knowledge and capability across South Australia in the use of data and technology in a clinical setting. Organised the first fully virtual Compassion Labs for approximately 80 people from a broad range of backgrounds to invoke and sustain compassion in healthcare. Held Data and Analytics workshops to increase understanding of data and analytics (including artificial intelligence and machine learning) to support SA Health to become an insightsâ€‘driven organisation.
Provide Advice and Support	Completed a SA Health Patient Flow Improvement mapping exercise to map and analyse current and past initiatives to improve patient flow. In partnership with Health Translation SA, engaged four data fellows for two years to work on significant data problems across the health system.
Partnering and Connecting	Established a Clinical Advisory Council to provide advice, insight and support to the CEIH on current and future programs of work. Established a Community of Consumers to give consumers, carers and the community a greater voice in clinical improvement activities. Defined Statewide Clinical Communities of Practice and developed a pathway and toolkit for Statewide Clinical Networks to transition to become a Statewide Clinical Communities of Practice.
Innovation, Excellence and Best Practice	The first virtual National Innovation Games in South Australia was held, bringing industry, research, private sector and government together to collaborate and spark innovation to solve wicked health problems. Held the first Clinical Informatics Conference and showcase event in South Australia to demonstrate what is possible now, what the future holds and the amazing data driven solutions work already happening within South Australia.

Employment opportunity programs

Program name	Performance
Nil	Nil

Agency performance management and development systems

Performance management and development system

Performance

Two designated Performance Review and Development (PRD) cycles (September/October and March/April) were established for managers to undertake PRD conversations with direct reports.

Processes and monitoring implemented are consistent with DHW guidelines.

The March/April cycle in 2020 was not enforced. This was due to the CEIH being in the early stages of establishment with a rapidly changing workforce.

The onset of the COVID-19 pandemic and the degree of essential work being carried out by employees was also a contributing factor.

Work health, safety and return to work programs

Program name	Performance
Worksite inspections	The CEIH is committed to the health, safety and wellbeing of its employees and recognises duty of care of all persons. The CEIH complies with 6-monthly worksite safety inspections.
Ergonomics	Individuals are set up ergonomically at their workstations.
Work Health & Safety	The CEIH has adopted DHW policies in relation to work, health, safety and staff wellbeing. Provisions for flexible working arrangements, including working at home, were provided to staff during the COVID-19 pandemic. A Workplace, Health and Safety Strategy will be developed.
Influenza vaccinations	The CEIH supports an annual influenza vaccination program available to employees.
Employee Assistance Program	The CEIH offers employees and their immediate family members access to confidential and professional counselling services for work related and personal issues.

Workplace injury claims	Current year 2019-20	Past year 2018-19	% Change (+ / -)
Total new workplace injury claims	0	0	0%
Fatalities	0	0	0%
Seriously injured workers*	0	0	0%
Significant injuries (where lost time exceeds a working week, expressed as frequency rate per 1000 FTE)	0	0	0%

*number of claimants assessed during the reporting period as having a whole person impairment of 30% or more under the Return to Work Act 2014 (Part 2 Division 5)

Work health and safety regulations	Current year 2019-20	Past year 2018-19	% Change (+ / -)
Number of notifiable incidents (Work Health and Safety Act 2012, Part 3)	0	0	0%
Number of provisional improvement, improvement and prohibition notices (Work Health and Safety Act 2012, sections 90, 191 and 195)	0	0	0%

Return to work costs**	Current year 2019-20	Past year 2018-19	% Change (+ / -)
Total gross workers compensation expenditure ($)	0	0	0%
Income support payments â€“ gross ($)	0	0	0%

**before third party recovery

Data for previous years is not available as the CEIH was established on 6 January 2020.

Executive employment in the agency

Executive classification	Number of executives
Chief Executive	1
SAES 1 Level roles	4