Early feedback estimates a clinical time saving of 20 – 40 minutes per patient using PRM Program ZEDOC platform

We’re delight­ed to share that the Patient Report­ed Mea­sures (PRMs) Pro­gram, launched in Jan­u­ary 2024, has sig­nif­i­cant­ly enhanced both patient expe­ri­ence and clin­i­cal effi­cien­cy with­in the Radi­a­tion Oncol­o­gy unit at the Roy­al Ade­laide Hos­pi­tal (RAH).

By empow­er­ing patients to com­plete online sur­veys before their appoint­ments, the PRM pro­gram enabled patients to have more time to reflect on their con­cerns and feel bet­ter pre­pared for their appoint­ments result­ing in a more focused con­sul­ta­tion with the clinicians. 

Act­ing Nurse Unit Man­ag­er Angela Lup­pino esti­mates a clin­i­cal time sav­ings of 20 – 40 min­utes per patient at appoint­ments, sig­nif­i­cant­ly ben­e­fit­ting both patients and staff. 

Lead by Nurse Unit Man­ag­er (NUM) Gab­by, the Radi­a­tion Oncol­o­gy Team has been util­is­ing the Dis­tress Ther­mome­ter for three years, pre­vi­ous­ly rely­ing on paper-based sur­veys com­plet­ed in clin­ic, which can be con­fronting for some patients. The tran­si­tion to elec­tron­ic pre-appoint­ment sur­veys has stream­lined the process, reduc­ing patient anx­i­ety and improv­ing data collection.

The CEIH team com­pris­ing Com­mis­sion­er Kei­th McNeil, Exec­u­tive Direc­tor Katie Billing, PRM Pro­gram Direc­tor Megan Scott and Imple­men­ta­tion Man­ag­er Marc Cur­rie engaged with clin­i­cians to gath­er feed­back on their use and expe­ri­ence of the system.

A col­lab­o­ra­tive effort between the RAH and the CEIH, the PRM pro­gram has not only deliv­ered a new sur­vey plat­form but has also opti­mized clin­i­cal work­flows. The part­ner­ship between clin­i­cal staff and the CEIH PRM team has been instru­men­tal in the pro­gram’s success.

Ongo­ing analy­sis of patient data will con­tin­ue to refine the pro­gram and dri­ve fur­ther improve­ments in patient care. 

Read more about our PRM Pro­gram.